how we rescued a multifamily digital account from automated budget bleed.

Fairways at Star Ranch’s digital footprint was suffering from budget dilution under a previous agency. By leaning too heavily on broad, unmonitored automated setups, their budget was bleeding out into broad geographic radii and completely irrelevant search terms. They were chasing “vanity traffic” instead of real renters, causing their Cost Per Click (CPC) to balloon to an inefficient $4.46 while their Click-Through Rate (CTR) stagnated at 1.60%.

When Threshold stepped in, we knew we could fix the problem without a bigger budget.

 

the pivot: trading clicks for leases.

Our rescue strategy focused on stripping away the automated bloat and reintroducing hyper-targeted precision.

First, we phased out underperforming Performance Max and broad “Near Me” campaigns. While Performance Max generated plenty of lookers, its substandard 0.95% CTR proved it wasn’t reaching active prospects. In its place, we launched granular, dedicated Search campaigns designed to capture 100% of bottom-funnel demand exactly when a prospect searched for the property by name.

Next came account hygiene. We implemented an aggressive negative keyword scrubbing process, instantly stopping the cash bleed on high-cost terms that yielded zero engagement. By buying our own branded terms at an ultra-efficient $0.71 CPC, we allowed the property’s budget to work nearly six times harder than before.

 

from stagnant to skyrocketing: the results.

The turnaround was immediate. By moving away from surface-level clicks and focusing exclusively on the deep-funnel actions that drive physical property occupancy, the property saw a total performance reversal between the previous period (July–September 2025) and the Threshold period (October–December 2025):

  • Grand Total CPC dropped 43% to $2.53, landing perfectly within our target benchmark.

  • Total CTR jumped from 1.60% to a highly relevant 10.46%.

More importantly, the quality of lead generation completely transformed. Direct prospect calls skyrocketed from 11.10 under the previous agency to 185.95 with Threshold—a massive 1,575% increase. Meanwhile, tour schedules (the primary driver of physical occupancy) grew from 6.48 to 31.99, marking a 393% surge in high-intent leasing actions. This deep-funnel momentum carried over to bottom-funnel intent, where availability checks climbed 162%, rising from 382.17 to 1,001.95 events.

 

client satisfaction.

The data tells a compelling story, but the true validation of this structural rescue came from the team experiencing it firsthand on the ground.

“Threshold outperformed prior-year metrics as well as the months immediately preceding the transition across nearly every category we measured, including ROAS, click-through rates, lead-to-lease conversion ratios, overall conversions, and campaign engagement quality,” says Cortney Young, Regional Marketing Manager at Willow Bridge. “What impressed us most was that the improvements were not isolated to one metric—they were consistent across the full performance funnel.”

– Cortney Young, Regional Marketing Manager, Willow Bridge

By trading unmonitored automation for expert human strategy, The Fairways at Star Ranch filled their leasing office with high-value prospects ready to sign leases.