the real reason your digital marketing underperforms. and a worksheet to fix it.

the real reason your digital marketing underperforms. and a worksheet to fix it.

laura headshot blogLaura Robbins, Corporate Marketing Manager

 

 

key takeaways.

  • digital marketing underperforms when SEO, paid media, content, and conversion are not aligned as a single strategy
  • websites directly impact search visibility, paid media performance, and conversion rates
  • channel-level optimization fails without shared goals and performance measurement
  • meaningful results come from system-level digital marketing optimization tied directly to ROI
  • in crowded industries like real estate and financial services, messaging must reduce friction, not reinforce category sameness

Digital marketing is everywhere.

Brands are running paid search campaigns, launching paid social ads, building content calendars, optimizing SEO, and automating email journeys.

And yet, your performance keeps stalling.

Leads plateau. Cost per acquisition rises. Traffic increases without meaningful growth.

The issue isn’t the effort you’re putting in. It’s the structure you’re following.
 

activity isn’t the same as performance.

Most digital strategies start with a channel plan:

  • paid search drives traffic
  • social builds awareness
  • content improves visibility
  • email nurtures engagement

But when these tactics operate in isolation, you get motion, not momentum

Paid campaigns can deliver clicks. But if your website doesn’t convert, those clicks disappear.

SEO can drive organic traffic. But if messaging mirrors the category narrative, visitors don’t feel compelled to act.

Social can build engagement. But without clear next steps, it doesn’t drive revenue.

Disconnected channels create disconnected results. Ain’t nobody got time for that. 
 

the hidden bottleneck? no system-level thinking

Digital marketing underperforms when it’s treated as a collection of tactics instead of a performance system.

High-performing strategies do something different. They align every channel—paid, organic, content, and website—around shared business goals.

Not impressions. Not clicks. Not “engagement.” Actual growth.

Here’s where most strategies break down:
 

1. campaigns are built in isolation.

Paid media, SEO, content, and conversion strategy often live in separate lanes. When each team optimizes independently, no one owns the system.
 

2. optimization happens too late.

Optimization shouldn’t be a post-launch adjustment. It should be continuous, refining creative, messaging, targeting, and landing pages based on real performance data.
 

3. measurement focuses on vanity metrics.

Impressions and clicks feel productive. But revenue, cost per acquisition, conversion rates, and lifetime value determine success.

Without shared metrics tied to business outcomes, digital becomes noise.
 

friction is the real enemy.

In crowded industries like real estate and financial institutions, the problem compounds.

Every multifamily property highlights amenities.
Every senior living community emphasizes care.
Every bank promotes service and rates.

When messaging reinforces the category’s default narrative, you create comparison, not clarity.

And clarity drives conversion.

For multifamily, the real friction is decision fatigue.
For senior living, it’s emotional reassurance.
For financial institutions, it’s a lifecycle friction between digital convenience and human trust.

If your digital marketing doesn’t reduce that friction at every stage—ad, click, landing page, follow-up—your performance will continue to suffer.
 

what our high-performing digital systems do differently.

They operate as a unified engine.

  • data drives every decision. Strategy is informed by analytics, not assumptions
  • channels are coordinated. SEO, paid search, social, and content work together to reduce waste and increase ROI
  • websites are built to convert. Messaging, UX, and calls to action align with campaign intent
  • optimization is continuous. Creative, targeting, and landing pages evolve based on measurable performance
  • metrics tie back to growth. Not just traffic, but also qualified leads, revenue impact, and cost-efficient acquisition

This is system-level digital marketing. And trust us, it performs.
 

your digital marketing reframe worksheet.

A practical exercise for real estate and financial institutions

If your digital marketing feels busy but not effective, this worksheet will help you diagnose where performance is breaking down and how you can fix it.

Work through this with your team. Be honest. The clarity often reveals itself quickly.
 

step 1: define the category’s default problem.

Every industry comes with assumptions.

What does your category assume everyone cares about?

  • multifamily → Amenities and lifestyle
  • senior living → Compassion and care
  • financial institutions → Rates and service

Now ask: What problem does your industry say it solves?
 

step 2: surface the deeper friction.

The surface problem is rarely the real one.

What emotional or operational tension actually slows decisions?

Examples:

  • multifamily → Decision fatigue, too many options
  • senior living → Family reassurance before commitment
  • financial institutions → Friction between digital convenience and human trust

Now ask: What tension actually causes hesitation for your audience?
 

step 3: identify where the industry falls short.

Most digital marketing mirrors the category narrative.

That’s where performance stalls.

Ask:

  • are we listing features instead of reducing friction?
  • are we generating traffic without guiding decisions?
  • are paid, SEO, and website messaging aligned?
  • are we measuring clicks instead of business outcomes?

Now define: Where does your current strategy reinforce sameness instead of clarity?
 

step 4: define the problem only you solve.

This is where positioning shifts.

Instead of competing inside the category frame, define the problem your organization is uniquely built to solve.

Examples:

  • multifamily → “We simplify the leasing journey.”
  • senior living → “We create reassurance before the tour.”
  • financial institutions → “We eliminate friction across the customer lifecycle.”

Now define: What problem are you truly built to solve, and how should that reshape your messaging, website, and campaigns?
 

step 5: align the system.

Now pressure-test your digital strategy.

Does your:

  • paid media reflect this new positioning?
  • SEO strategy reinforce this narrative?
  • website guide users clearly toward conversion?
  • measurement track outcomes tied to ROI?

If the answer isn’t clearly “yes,” you’ve found the gap.

Digital marketing underperforms when channels operate in isolation. It performs when messaging, media, and measurement align around the same friction point.

 

fix the system, not the symptoms.

Digital marketing won’t improve because you increase the budget.

It improves when you:

  • think systemically, not tactically
  • align messaging with real audience friction
  • tie every channel to measurable business outcomes
  • build optimization into the foundation — not the follow-up

That’s the difference between activity and acceleration.

If your digital strategy feels like a collection of disconnected tactics instead of a coordinated growth engine, it may be time to rethink the structure.
 

ready to build a performance system?

At Threshold, we design digital marketing strategies that align messaging, media, and measurement into one cohesive performance system.

Because measurable marketing doesn’t just look good, it exceeds the standard.

website innovation guide: why keeping your website current is critical. a case study.

website innovation guide: why keeping your website current is critical. a case study.

laura headshot blogLaura Robbins, Corporate Marketing Manager

 

Ditch the idea that your website is a sleepy expense. Think of it as your 24/7 digital sales machine and your most valuable secret weapon. 

Yet, many businesses treat it as a static property, accepting the invisible decay of performance, security, and user experience. Stagnation is fiscally irresponsible. Continuous website innovation is the single most effective way to secure your growth and guarantee your digital relevance.

Here’s the proof.
 

key takeaways.

  • A website that isn’t continuously updated loses conversions, visibility, and trust over time.
  • Website speed directly affects conversion rates, bounce rates, and search rankings.
  • Outdated websites significantly increase security and financial risk.
  • Flexible website systems outperform rigid templates in engagement and conversion.
  • Improving engagement and goal completion turns websites into measurable growth assets.
  • Continuous website innovation is more cost-effective than periodic full rebuilds.

 

the financial fallout of stagnation.

The cost of a neglected website is quantifiable, manifesting as lost revenue and escalating risk. These industry statistics are your warning signal:
 

1. the cost of slow performance.

The modern user has zero patience. The moment your site exceeds the two-second mark, you are bleeding traffic and profit. We don’t know about you, but two seconds seem to pass quickly

  • conversion crisis: A one-second delay in mobile load times can impact conversion rates by up to 20%. For B2B sites, a site loading in 1 second has a conversion rate 3 times higher than a site that loads in 5 seconds. Yowza.
  • bounce rate penalty: The probability of a user immediately abandoning your site (bouncing) increases by 32% as page load time goes from 1 second to 3 seconds.
  • seo failure: The average page speed of a first-page Google result is 1.65 seconds. If your site is slower, you are actively choosing to rank lower than your competitors. Nobody wants that.
  •  

    2. the catastrophic security risk.

    Yes, we said catastrophic. Hear us out. An outdated website is a liability waiting to happen. Unpatched, legacy platforms are prime targets, making a security breach a matter of when, not if.

    Property websites often integrate with leasing platforms, CRMs, payment portals, and third-party plugins. When those sites run on legacy systems or unpatched software, they become an easy entry point for attackers — putting resident data, payment information, and operational systems at risk. A single breach can impact multiple properties at once, triggering downtime, lost leasing momentum, remediation costs, and long-term damage to brand trust across an entire portfolio.

    For financial institutions, the stakes are even higher. Outdated web infrastructure exposes sensitive customer data and creates compliance risks across regulations such as GLBA, PCI-DSS, and FFIEC guidelines. A breach doesn’t just carry financial consequences — it can result in regulatory scrutiny, mandatory disclosures, reputational harm, and erosion of member trust that takes years to rebuild.
     

    3. the financial reality.

    • The global average cost of a data breach is $4.44 million, climbing to $10.22 million for U.S. organizations—figures that can be devastating for mid-market operators and community institutions.
    • Legacy platforms and outdated plugins are the most common attack vectors, often exploited simply because patches and updates were delayed or impossible to deploy quickly.
    • For smaller organizations, recovery costs typically range from $120,000 to $1.24 million, excluding lost business, operational disruption, or reputational fallout—a burden that can hinder growth or threaten long-term viability.

    In both industries, the takeaway is clear: security isn’t a one-time project. It’s the byproduct of a modern, well-maintained website ecosystem 
     

    case study: from stagnant to scalable with peakmade.

    What good is all this data? Here’s a real-world example of a Threshold client whose digital presence was limiting growth—not because of a lack of effort, but because the website itself had become a bottleneck.

    PeakMade, a multifamily real estate investment and management company, managed a portfolio of property websites that were functional but inflexible. Built on templated systems, these sites weren’t optimized to adapt, engage, or convert at scale. Threshold didn’t just redesign with nicer visuals — we focused on the core performance signals that actually drive business outcomes.
     

    before.

    PeakMade’s property websites relied on standardized templates that offered little room for optimization. Engagement plateaued, visitors didn’t linger, and the number of sessions was too few to result in meaningful actions. While the sites technically “worked,” they weren’t working hard enough for the business.
     

    after.

    We designed a flexible and scalable website system for PeakMade, aligning UX, content structure, and performance optimization across their entire portfolio. The result was a clear shift in how users interacted with the sites and how effectively those interactions translated into business value.

website innovation
METRIC INNOVATIVE WEBSITE PERFORMANCE BUSINESS IMPACT
Average Time on Site +33 seconds Visitors spent more time exploring listings and content, indicating stronger engagement and intent.
Engagement Rate +7.74% Increased interaction across pages signaled a more intuitive, compelling experience.
Goal Conversion Rate +77.61% Significantly more visitors completed key actions, directly increasing the effectiveness of marketing and leasing efforts.
Portfolio Scalability Unified, flexible system Teams gained the ability to improve and evolve sites without rebuilding from scratch.

 

Using the Entrata designs and limited plugins was costing PeakMade properties conversions. By working in conjunction with Threshold, these four website templates not only look better than the previous property websites, but they also provide a much-improved user experience that consistently results in better website engagement and higher lease numbers.

 

your website cannot wait.

The case of PeakMade is a vivid reminder: Your website is a competitive tool. The longer you wait to innovate, the more expensive the catch-up will be, and the more market share you will surrender to competitors who prioritize continuous improvement.

Stop viewing your website as a fixed asset. Start treating it as a dynamic, high-yield investment.

more coffee, less clicks: a guide to marketing automation.

more coffee, less clicks: a guide to marketing automation.

laura headshot blogLaura Robbins, Corporate Marketing Manager

 

 

key takeaways.

  • Marketing automation should reduce manual work, not add complexity.
  • Automating broken processes scales inefficiency instead of fixing it.
  • Effective automation is behavior-driven, system-level, and outcome-focused.
    Fewer clicks lead to faster execution, clearer insights, and better performance.
  • The goal of automation is momentum — not volume.

 

marketing automation should reduce work, not add complexity.

Marketing teams aren’t short on tools. They’re short on time.

Between launching campaigns, pulling reports, responding to leads, and manually updating systems, many teams spend more time operating marketing than improving it.

Marketing automation is supposed to help. But too often it does the opposite.

Instead of simplifying work, automation stacks add complexity—more platforms to log into, more rules to maintain, more dashboards to check. The promise of efficiency turns into another layer of friction.

This guide exists to reset that narrative.

Marketing automation isn’t about doing more. It’s about doing less—on purpose.

 

what marketing automation really means for modern marketing teams.

A lot of people treat automation like a magic button that replaces thinking with software.

Spoiler: It doesn’t.

Effective automation doesn’t remove humans from the process—it removes repetitive work so teams can focus on strategy, creativity, and decision-making.

Automation isn’t:

  • Sending more emails
  • Adding endless workflows
  • Chasing personalization just for the sake of it

Automation is:

  • Cutting out manual steps
  • Creating consistency across touchpoints
  • Triggering actions based on real behavior
  • Scaling what already works

The goal isn’t volume. It’s efficiency and clarity.

 

why manual marketing processes slow performance and growth.

Every manual step slows things down:

  • Logging into multiple platforms
  • Copying data between tools
  • Manually segmenting lists
  • Triggering campaigns by hand
  • Pulling reports instead of acting on them

Each click costs time. Each decision introduces friction. And over time, this adds up, slowing campaigns, draining teams, and weakening performance.

Smart marketing automation removes these bottlenecks.

Fewer clicks.
Faster execution.
Better outcomes.

That’s the kind of automation worth investing in.

 

why marketing automation fails without a clear strategy.

One of the biggest mistakes teams make is automating processes that are already broken.

Automation doesn’t fix strategy. It scales it.

Before building workflows, ask:

  • What actions actually drive results?
  • Where are we repeating work needlessly?
  • Which moments truly matter to our audience?

Only once the strategy is clear does automation become an amplifier of performance, not a band-aid for inefficiency.

The best automation systems feel invisible. They don’t add noise—they remove it.

 

the core elements of effective marketing automation systems.

Effective automation systems have a few traits in common:

  1. They’re behavior-driven
    Workflows respond to real user actions, not arbitrary schedules.
  2. They’re channel-agnostic
    Email, paid media, websites, and CRM all work as one system, not separate parts.
  3. They prioritize clarity over complexity
    Simple, purposeful automation beats elaborate, hard-to-maintain flows.
  4. They reduce decision fatigue
    The system takes care of routine execution so teams can focus on growth.

Good automation feels like a quiet assistant, not another job on your to-do list.

 

how marketing automation improves speed, consistency, and results.

When automation is done right:

  • Campaigns launch faster
  • Leads are routed automatically
  • Follow-ups happen without reminders
  • Reporting surfaces insights immediately

Teams spend less time navigating tools and more time thinking, creating, and improving.

That’s the return on automation. Not just efficiency. But momentum.

 

how to build marketing automation systems that scale performance

Consider automation as a system design problem, not a feature set.

Here’s a simple framework you can start with:

 

build marketing automation that scales. Automation is a system design problem, not a feature set. (3) (1)

step 1 — audit processes.

Map out every manual task your team does regularly:

  • What gets repeated most?
  • What causes delays?
  • Where do fixes happen manually?

 

step 2 — identify high-value automation opportunities.

Prioritize tasks that:

  • Occur often
  • Consume significant time
  • Affect outcomes directly. Examples include lead follow-ups, segmentation updates, and behavioral triggers.

 

step 3 — define triggers and actions.

For each workflow:

  • Trigger: What must happen?
  • Action: What should the system do?
  • Goal: What metric does it improve?

 

step 4 — build, test, refine.

Start with simple automation, measure impact, and refine:

  • Are leads moving faster through the funnel?
  • Has manual work decreased?
  • Are conversions improving?

Iterate based on real performance data.

 

step 5 — align channels.

Ensure automation isn’t confined to one silo:

  • Email automation feeds into paid media strategies
  • Website behavior triggers CRM workflows
  • Analytics inform automated optimization
    This creates a connected marketing system, not isolated patches.

 

the future of marketing isn’t more tools, it’s smarter systems.

The most effective automation systems aren’t built overnight. They evolve through iteration, clarity, and measurable outcomes.

This guide has shown you:

  • What automation truly means
  • Why too many clicks kill momentum
  • How strategy enables scalable automation
  • The core traits of effective systems
  • A practical framework you can use today

The future of marketing isn’t about more tools. It’s about smarter systems. And ideally, more coffee.

 

the fintech threat: why your brand is the last line of defense.

the fintech threat: why your brand is the last line of defense.

laura headshot blogLaura Robbins, Corporate Marketing Manager

 

 

key takeaways.

the fintech threat is a perception problem:

Fintechs win by exploiting the experience gap and trust paradox, stealing market share through superior speed, transparency, and value alignment. Traditional financial institutions must realize they cannot simply build their way out; they must strategically out-market fintechs on value and trust to shift customer perception.

strategy must be hyper-personalized and authentic:

The path to winning requires leveraging rich customer data via AI-powered hyper-personalization to deliver the next best action. Simultaneously, institutions must deploy bold, trust-first branding that is highly authentic, transparent, and actively highlights social responsibility to connect with digital-native consumers.

marketing demands a frictionless experience:

Success requires extending the marketing strategy into operational processes to eliminate brand friction across the entire customer lifecycle. The goal is a seamless, unified experience where digital convenience is matched by the availability of human trust for complex issues, making your institution the effortless choice.

The narrative of financial institutions is being rewritten by disruption. Fintech companies are actively dismantling traditional revenue streams by exploiting the friction points that legacy systems created. The question is no longer if this is happening, but how quickly you will deploy a strategic defense.

 

the silent erosion: where fintechs are winning.

Fintechs—from challenger banks to online lenders—have mastered simplicity, speed, and hyper-personalization. They’ve capitalized on three key weaknesses inherent in the traditional banking model:

the experience gap:

Customers, particularly the digital-native Generation Z, prioritize seamless, mobile-first experiences. Fintechs deliver this instantly (e.g., Venmo, digital account opening). Traditional banks struggle to keep up due to core system debt and complex processes that often lead to user frustration. This extends to product features: Fintechs offer flexible payment options (like embedded installment plans) and goal-based saving tools (named savings buckets), which traditional banks often lack.

the segment scramble:

Fintechs offer category-killer solutions by laser-focusing on niche, underserved segments (e.g., faster small business loan approvals, robo-advisors). They are capturing high-value, profitable relationships that traditionally belonged to banks.

the trust paradox:

While banks own historical trust, fintechs build contemporary credibility through radical transparency and superior service (e.g., clear fee structures, 24/7 digital support). They are nurturing customer loyalty at a speed traditional banks simply cannot match. Fintechs also win by showcasing clear alignment with customer values, turning financial services into a form of community building and identity expression.

This erosion threatens your two most valuable assets: brand power and the fundamental customer relationship.

 

the mistaken strategy: product vs. perception.

Many financial institutions believe the answer is to simply build a new app or launch a singular digital product. This is a crucial mistake. You are treating a perception problem with a product solution.

Fintechs are winning because their marketing and branding strategy makes their customer experience feel simpler, faster, and more aligned with modern life.

You can’t out-innovate a start-up on speed; you must strategically out-market them on value and trust.

 

reclaiming the customer narrative.

Winning against fintech requires financial institutions to bridge the gap between their established foundation of trust and capital and the digital-first expectations of today’s consumer—Threshold’s specialty.

This bridge is built upon four interconnected strategic pillars:

1. identity resolution & hyper-personalization.

The advantage of traditional institutions lies in their rich, historical customer data. The strategy is to deploy AI-powered identity resolution to create a complete, 360-degree customer view. This enables the execution of truly hyper-personalized marketing campaigns that proactively address customer needs, leveraging the data you already own.

2. content-to-credibility pipeline.

Traditional banks must shift from transactional messaging to acting as a trusted advisor. This involves developing a robust content strategy (including thought leadership, interactive tools, and videos) that addresses customers’ core financial anxieties. This content must be easily digestible and entertaining, delivered directly within the mobile app or through social channels, focusing on critical topics such as debt, saving for retirement, and budgeting. This process enables you to establish your authority and credibility in the market, making your institution the default source of reliable financial knowledge.

3. frictionless brand experience.

Marketing must extend beyond campaigns into operational processes. This means mapping the institution’s entire customer lifecycle to eliminate brand friction. The ideal modern experience acknowledges that while digital must be exceptional, Gen Z still values the peace of mind that a physical branch provides for complex issues. The strategic goal is to ensure that all marketing collateral, digital assets, and customer communications speak with a unified, simplified voice, making it effortless for customers to choose and transact with you, from application to everyday service.

4. bold, trust-first branding.

Your brand image must communicate security while embracing modern relevance. Institutions must adopt bold, trust-first branding that demands authenticity, as younger consumers can easily spot performative marketing. By utilizing community marketing and social engagement strategies to emphasize social responsibility, environmental sustainability, and ethical leadership, financial institutions can be positioned as approachable, supportive pillars in their customers’ lives, effectively countering the often impersonal nature of many fintechs.

The war for the future of finance is a war for customer relevance. You have the history, the capital, and the regulatory advantage. Now, you need the marketing agility to match the disruption.

 

expert application: proof of concept.

For a financial institution, every strategic goal is an investment in your mission and the financial health of your members. Success is measured not just in growth, but in the sustained trust and security you provide.

To demonstrate the power of this multi-layered framework, consider Dannemora Federal Credit Union (DFCU), a smaller credit union client that was facing intense competition from large, well-known digital banks. With the population of DFCU’s field of membership being limited to Clinton, Essex, Franklin, and St. Lawrence Counties in New York, the strategic imperative was to attract new members efficiently. (Check out our Case Study here.)

DFCU engaged Threshold to develop a strategy focused on three clear goals:

STRATEGIC GOAL RESULT
Increase new account holders & deposits by 20% 34% lift in new accounts (596 accounts in <12 months)
Boost brand awareness within the field of membership 24% lift in deposits ($2.4MM increase in <12 months)
Meet or exceed industry benchmark for search CTR 3x higher search CTR compared to industry benchmark

 

how we surpassed our goals.

Threshold’s strategy for DFCU centered on a high-impact, multi-stage digital campaign designed to maximize new account acquisition for Kasasa Cash Back® checking. 

The initial phase focused heavily on awareness and engagement, leveraging platforms like Meta and the Google Display Network to deliver visually engaging and informative advertisements that clearly showcased the unique benefits of the Kasasa Cash Back® checking accounts. This top-of-funnel reach was amplified by utilizing precision audience targeting, which combined geographical location data, user interests, and signals indicating active intent to open a checking account, ensuring marketing spend was directed toward the most qualified prospects. 

The final, critical stage involved a robust retargeting strategy designed to reinforce the conversion process and encourage retention. This was executed through personalized, persistent messaging across both the Google and Meta ecosystems, guiding warm leads who had previously shown interest toward opening an account.

 

dominate the financial institution market. 

Threshold partners with financial institutions to develop these robust, multi-layered strategies. We bring the expertise to help you compete, ensuring your marketing strategy is a source of strength and compliance, not a point of vulnerability.

The war for the future of finance is a war for customer relevance. You have the history, the capital, and the regulatory advantage. Now, you need the marketing agility to match the disruption.

Stop trying to copy the fintech product. Start dominating the fintech narrative.

How To Use Google Analytics to Understand Your Renter Audience

How To Use Google Analytics to Understand Your Renter Audience

If you have a real estate website, when is the last time you dove into your Google Analytics? While most real estate marketers have a Google Analytics account set up for their website(s), many of them still underutilize this tool.

Not only is Google Analytics (GA) a must when it comes to integrating your Google Ad campaigns with site data like traffic volume and on-page conversions, it’s also one of the best tools at your disposal for understanding your online audience. Whether your goal is to reach more qualified users, improve conversion rates, or just gain a deeper understanding of who your audience really is, Google Analytics can help. You just have to know how to use it.

Today, we’re covering some of the best features of GA and showing how they can help you understand your audience better so you can execute more effective real estate marketing.

person using Google Analytics for real estate marketing insights

How To Find Out What Content Interests Your Audience The Most

Finding out what areas of your site draw the most attention from your audience can teach you a lot about what motivates them to take the next step and eventually become a tenant or customer.  You can then use this information to make it easier to reach those sections of your site or even link users directly to this information by creating Search, Social, and Display Ad campaigns with messaging related to this information. For example, if users are engaging most with your floor plans page, you may choose to run ads highlighting your floor plan availability, or you may even choose to run a special on specific floor plans that are getting attention.

There are two key ways to gather this information: Screen Performance reports and Event Performance reports.

Screen Performance

This report can be found in the Behavior section under Site Content. This will tell you the top pages on your site so that you can see which areas draw the most users. Bear in mind that this can be influenced by how easy it is to reach that section of your site, so take this information with a grain of salt. Think about how many clicks or turns of the scroll wheel it takes to view an area of your site and compare this to how many users actually view that area. If you have easy-to-access sections that no one is viewing or difficult-to-access sections that many users are seeking out, that can help give you ideas for site improvements or marketing campaigns.

This tool can also show you the time spent on each of these pages and the bounce and exit rates for each page, which offers further insights into which pages are your most successful drivers of prospect engagement.

Event Performance

Your Event performance can be found in the Behavior section under Events. This shows you what events people take most often on your site.

This information can help you diagnose whether people are taking the actions you want them to take on your site. For example, if you want people to use the contact page to get in touch with your leasing staff, you can check how often this event actually occurs on your site. If it’s not occurring very often, this could indicate that your contact form is difficult to find or use. It may even help you catch problems with your form, like a broken link or other UX issues.

Similarly, GA can show you your top conversions along with an Event count for those conversions. This can be found in the Conversions section in the left panel. Note that in order to get accurate conversion information, you first need to tell Google Analytics which events count as conversions.

How To Use GA To Tap Into Your Audience’s Interests

Did you know that the user demographics information in your Google Analytics account can show your users’ interests as well as their city, gender, age, and language? Not only that, but you can see which user interests correlate with the highest site engagement and conversions. This is located under “Audience” in the left pane, in the Interests section.

audience interests in Google Analytics

This information can help you create more accurate audience personas and inspire more effective marketing tactics. For example, if you find that many of your users are interested in the automotive industry, you might be inspired to draw more attention to your attached garages, covered carports, or EV charging stations through ads with targeted messaging or an amenity highlight on your home page, Google My Business page, or social accounts.

How To Find Out Who is Most Likely to Convert

At the end of the day, you want visitors to your website to take further action like scheduling a tour or starting an application. Luckily, Google Analytics has tools to help you understand who is converting, where they’re converting, and how often.

Engagement Reports

Engagement reports show you what actions users take once they’ve reached your site. An engagement report can be found by selecting “Audience” then “Behavior” and then “Engagement” in the left panel. These reports help you determine how well your site gets people to engage (by comparing total site users to users who actually engage). It can also show you which users are most likely to convert across factors like how they navigated to your site (e.g. organic search, link from social, search ad click, etc.) and user demographics.

Retention Reports

Similar to engagement reports, retention reports can tell you which users are interested enough to become a return visitor. A retention report will show you the number of return visitors you have over time, but it will also show you your number of return visitors by cohort. A cohort is a group of users who share a common characteristic such as when they first viewed your website. This feature is useful when you are making website updates, because it helps you determine whether those changes result in more return users, fewer return users, or no change. If a site update results in more return users, that’s a great sign that it’s generating more interest, more brand awareness, and ultimately more brand loyalty.

Compare Converters vs. Non-Converters

If you’ve configured your conversion events, you can easily compare users who convert to users who don’t convert. Navigate to Audiences in your left pane, then create an audience that includes a particular conversion event and another audience that excludes that conversion event. Once you’ve created these audiences, you can compare them in your reports. This will help you compare the behavior and attributes of converters vs. non-converters directly.

This can tell you the user behaviors and attributes that are most likely to lead to a conversion. For example, it might reveal to you that users who navigate to your floor plans page first are likely to convert, while users who visit your amenities page tend not to convert. This can help you diagnose site issues and show you where you should direct users through ad landing pages, home page links, or social media posts.

How To Understand Your Audience’s Full Renter Journey

Acquisition reports and user journey information in Google Analytics can teach you a lot about how users find and navigate your site and what behaviors make them most likely to eventually become a tenant. These features are particularly useful for understanding how your audience thinks as they navigate your site and can also give you insights into how to make your site experience more conducive to conversions.

acquisition report in Google Analytics

Acquisition Reports

Acquisition reports are a small glimpse into your prospects’ renter journey before they have arrived to your site. It tells you where the user was before they came to your site and/or what action resulted in them arriving on your site. In other words, clicking on the Acquisitions section in the left panel will bring up reports showing you the sources bringing in new users; that might be organic searches, ad clicks, referrals from your social media accounts, or other behaviors like typing your URL directly into their address bar.

Knowing how users tend to get to your site is useful because it shows you where your energies are best spent when it comes to digital and print marketing strategies. For example, if people are coming in from organic searches, that could mean SEO enhancements are your best low-hanging fruit to gain even more users. But, if people are clicking over directly from your social media accounts, that means putting extra effort into your social media presence could deliver the highest ROI when it comes to generating site traffic.

Not only that, but these reports can show you whether a particular acquisition source correlates with higher rates of engagement and conversion. This information provides additional insight into how your different marketing tactics are resonating with users and whether a particular marketing tactic is aligning with what users eventually find on your site. For example, if users arriving from ad clicks tend not to engage with your site very much, you might want to ask yourself whether your ad messaging and design is consistent with what a user sees when they first land on your site.

User Path Exploration

One of our favorite features of GA is the ability to explore a user’s full journey through your website. The path exploration or Behavior Flow feature allows you to see how users tend to move from one screen, page, or event to another.

For example, it could tell you that users tend to start at your home page, scroll to a CTA button about amenities, click that button, arrive on the amenities page, then bounce. Or, it might show you that a common user journey is arriving on your floor plans page, clicking on a particular floor plan, viewing a virtual tour video, then navigating to your contact page and filling out a contact form. Each step of the way, you can see how many users make it to the next step, how many end up somewhere else, and how many exit your site altogether. You can even dive down into a specific user’s journey to help troubleshoot a specific user flow or create an audience segment based on that specific user flow to help you gain further insights into your audience.

user path example in Google Analytics

All this information about how users move through your site can be an eye-opening experience for real estate marketers, designers, and web developers. For one thing, it can help diagnose problem pages that lead to the most exits and give you the opportunity to redevelop those pages. Or it can help you identify which landing pages lead most consistently to a conversion action further down the line, giving you the opportunity to direct more of your ads, social media links, or links in email campaigns to that page. Whatever you discover, diving into path exploration really helps you get in the mind of your users and see what’s important to them, what they find most eye-catching, and what messaging leads them to keep exploring and/or take action.