If you have a real estate website, when is the last time you dove into your Google Analytics? While most real estate marketers have a Google Analytics account set up for their website(s), many of them still underutilize this tool.
Not only is Google Analytics (GA) a must when it comes to integrating your Google Ad campaigns with site data like traffic volume and on-page conversions, it’s also one of the best tools at your disposal for understanding your online audience. Whether your goal is to reach more qualified users, improve conversion rates, or just gain a deeper understanding of who your audience really is, Google Analytics can help. You just have to know how to use it.
Today, we’re covering some of the best features of GA and showing how they can help you understand your audience better so you can execute more effective real estate marketing.
How To Find Out What Content Interests Your Audience The Most
Finding out what areas of your site draw the most attention from your audience can teach you a lot about what motivates them to take the next step and eventually become a tenant or customer. You can then use this information to make it easier to reach those sections of your site or even link users directly to this information by creating Search, Social, and Display Ad campaigns with messaging related to this information. For example, if users are engaging most with your floor plans page, you may choose to run ads highlighting your floor plan availability, or you may even choose to run a special on specific floor plans that are getting attention.
There are two key ways to gather this information: Screen Performance reports and Event Performance reports.
This report can be found in the Behavior section under Site Content. This will tell you the top pages on your site so that you can see which areas draw the most users. Bear in mind that this can be influenced by how easy it is to reach that section of your site, so take this information with a grain of salt. Think about how many clicks or turns of the scroll wheel it takes to view an area of your site and compare this to how many users actually view that area. If you have easy-to-access sections that no one is viewing or difficult-to-access sections that many users are seeking out, that can help give you ideas for site improvements or marketing campaigns.
This tool can also show you the time spent on each of these pages and the bounce and exit rates for each page, which offers further insights into which pages are your most successful drivers of prospect engagement.
Your Event performance can be found in the Behavior section under Events. This shows you what events people take most often on your site.
This information can help you diagnose whether people are taking the actions you want them to take on your site. For example, if you want people to use the contact page to get in touch with your leasing staff, you can check how often this event actually occurs on your site. If it’s not occurring very often, this could indicate that your contact form is difficult to find or use. It may even help you catch problems with your form, like a broken link or other UX issues.
Similarly, GA can show you your top conversions along with an Event count for those conversions. This can be found in the Conversions section in the left panel. Note that in order to get accurate conversion information, you first need to tell Google Analytics which events count as conversions.
How To Use GA To Tap Into Your Audience’s Interests
Did you know that the user demographics information in your Google Analytics account can show your users’ interests as well as their city, gender, age, and language? Not only that, but you can see which user interests correlate with the highest site engagement and conversions. This is located under “Audience” in the left pane, in the Interests section.
This information can help you create more accurate audience personas and inspire more effective marketing tactics. For example, if you find that many of your users are interested in the automotive industry, you might be inspired to draw more attention to your attached garages, covered carports, or EV charging stations through ads with targeted messaging or an amenity highlight on your home page, Google My Business page, or social accounts.
How To Find Out Who is Most Likely to Convert
At the end of the day, you want visitors to your website to take further action like scheduling a tour or starting an application. Luckily, Google Analytics has tools to help you understand who is converting, where they’re converting, and how often.
Engagement reports show you what actions users take once they’ve reached your site. An engagement report can be found by selecting “Audience” then “Behavior” and then “Engagement” in the left panel. These reports help you determine how well your site gets people to engage (by comparing total site users to users who actually engage). It can also show you which users are most likely to convert across factors like how they navigated to your site (e.g. organic search, link from social, search ad click, etc.) and user demographics.
Similar to engagement reports, retention reports can tell you which users are interested enough to become a return visitor. A retention report will show you the number of return visitors you have over time, but it will also show you your number of return visitors by cohort. A cohort is a group of users who share a common characteristic such as when they first viewed your website. This feature is useful when you are making website updates, because it helps you determine whether those changes result in more return users, fewer return users, or no change. If a site update results in more return users, that’s a great sign that it’s generating more interest, more brand awareness, and ultimately more brand loyalty.
If you’ve configured your conversion events, you can easily compare users who convert to users who don’t convert. Navigate to Audiences in your left pane, then create an audience that includes a particular conversion event and another audience that excludes that conversion event. Once you’ve created these audiences, you can compare them in your reports. This will help you compare the behavior and attributes of converters vs. non-converters directly.
This can tell you the user behaviors and attributes that are most likely to lead to a conversion. For example, it might reveal to you that users who navigate to your floor plans page first are likely to convert, while users who visit your amenities page tend not to convert. This can help you diagnose site issues and show you where you should direct users through ad landing pages, home page links, or social media posts.
How To Understand Your Audience’s Full Renter Journey
Acquisition reports and user journey information in Google Analytics can teach you a lot about how users find and navigate your site and what behaviors make them most likely to eventually become a tenant. These features are particularly useful for understanding how your audience thinks as they navigate your site and can also give you insights into how to make your site experience more conducive to conversions.
Acquisition reports are a small glimpse into your prospects’ renter journey before they have arrived to your site. It tells you where the user was before they came to your site and/or what action resulted in them arriving on your site. In other words, clicking on the Acquisitions section in the left panel will bring up reports showing you the sources bringing in new users; that might be organic searches, ad clicks, referrals from your social media accounts, or other behaviors like typing your URL directly into their address bar.
Knowing how users tend to get to your site is useful because it shows you where your energies are best spent when it comes to digital and print marketing strategies. For example, if people are coming in from organic searches, that could mean SEO enhancements are your best low-hanging fruit to gain even more users. But, if people are clicking over directly from your social media accounts, that means putting extra effort into your social media presence could deliver the highest ROI when it comes to generating site traffic.
Not only that, but these reports can show you whether a particular acquisition source correlates with higher rates of engagement and conversion. This information provides additional insight into how your different marketing tactics are resonating with users and whether a particular marketing tactic is aligning with what users eventually find on your site. For example, if users arriving from ad clicks tend not to engage with your site very much, you might want to ask yourself whether your ad messaging and design is consistent with what a user sees when they first land on your site.
User Path Exploration
One of our favorite features of GA is the ability to explore a user’s full journey through your website. The path exploration or Behavior Flow feature allows you to see how users tend to move from one screen, page, or event to another.
For example, it could tell you that users tend to start at your home page, scroll to a CTA button about amenities, click that button, arrive on the amenities page, then bounce. Or, it might show you that a common user journey is arriving on your floor plans page, clicking on a particular floor plan, viewing a virtual tour video, then navigating to your contact page and filling out a contact form. Each step of the way, you can see how many users make it to the next step, how many end up somewhere else, and how many exit your site altogether. You can even dive down into a specific user’s journey to help troubleshoot a specific user flow or create an audience segment based on that specific user flow to help you gain further insights into your audience.
All this information about how users move through your site can be an eye-opening experience for real estate marketers, designers, and web developers. For one thing, it can help diagnose problem pages that lead to the most exits and give you the opportunity to redevelop those pages. Or it can help you identify which landing pages lead most consistently to a conversion action further down the line, giving you the opportunity to direct more of your ads, social media links, or links in email campaigns to that page. Whatever you discover, diving into path exploration really helps you get in the mind of your users and see what’s important to them, what they find most eye-catching, and what messaging leads them to keep exploring and/or take action.