by threshold | Apr 15, 2023 | General
Zac Rittberg
As Gen Z continues to dominate the student housing market and transitions into first-time renters within the multifamily market, it is increasingly important to understand their social media habits. We’ve compiled some of the key social media trends and patterns among Gen Z that student housing and multifamily property management companies should use to better connect with their Gen Z target audience.
Short-Form Video Content
Gen Z is well-known for their love of short-form video content, like TikTok and Instagram Reels. Short, digestible content that they can consume on the go will resonate best with this demographic. We recommend incorporating short-form videos on your social channels, and if you haven’t created a TikTok for your community, what are you waiting for? Showcasing a tour of your community, highlighting your amenities, or walk-throughs of your models in a quick, engaging video can help capture the attention of your Gen Z prospects.
If you’re not convinced, look at what the data is telling us. YouTube (88%), Instagram (76%), TikTok (68%), and Snapchat (67%) dominate Gen Z’s social media usage.
Authenticity
Gen Z values authenticity and transparency in the content they consume. They want to see real people and real experiences, rather than overly polished and curated posts. Posting user-generated content from current residents highlighting real-life experiences or testimonials is an authentic way to showcase the diversity and unique personalities of not only your residents, but of your community.
Personalized Content
Don’t think that authenticity is enough, Gen Z expects a personalized experience from the brands they interact and engage with. They crave content that is tailored to their interests and needs. Think of it this way. You’re not selling just an apartment, you’re selling a lifestyle.
You’re selling the place where a first-time Gen Z renter is coming into adulthood for the first time. Highlight the community where your property is located that will give them the lifestyle they’re looking for.
For the adventurer, talk about proximity to hiking and biking trails. For the health nut, showcase healthy eateries and wellness amenities (like yoga & meditation studios). For the foodie, recommend restaurants with instagrammable moments.
Social Causes
Gen Z is not the generation to sit quietly. They are actively involved in social causes and they value companies and brands that align with their values. Sustainability ranks highest among social causes most important to Gen Z. If your apartment is LEED certified, you offer a recycling program, have a bike share program, or other initiatives, showcase your commitment to sustainability by highlighting these features in your socials or through short-form video content.
Have you thought about organizing a community-wide clean-up or some other volunteer event to encourage resident engagement while also promoting a social cause?
Direct Communication
The days of phone calls are long gone. Gen Z prefers direct communication through messaging apps as opposed to traditional communication methods. If you want to reach this audience, make sure that you have someone on your team monitoring social comments and messages through the social apps you use.
If those messages go unanswered, you may have just lost a lead. If those public comments go unanswered, your perception to others is that you don’t value this direct communication with your prospects and residents.
Local Micro Influencers
Last, but not least, Gen Z is highly influenced by their peers and social media influencers. However, influencers with a large national or global reach may not resonate as well with Gen Z like a local micro-influencer. These influencers have smaller but highly engaged followings with a specific region which makes them more relatable and trustworthy (or authentic!) to Gen Z.
We recommend leveraging the power of a micro-influencer in your markets by partnering with them to showcase and promote your property. Student housing communities could consider partnering with a well-known student athlete that may already be living at your property. Multi family communities could consider lifestyle influencers. Whichever micro-local influencer is the right fit for your community and your residents/prospects, your collaboration with them for social content is necessary.
Host events or meet-and-greets, offer exclusive discounts of promotions. Tapping into the influence of local micro-influencers will help you increase brand awareness and attract new residents.
By understanding these social media trends and patterns among Gen Z, you can better connect with and engage your Gen Z prospects. Incorporating these trends into your social media strategy can help you build a strong, authentic relationship with your target audience, resulting in increased resident satisfaction and retention.
Before you go
For more tips and information about digital and real estate marketing, take a look at the rest of our blogs, right here on our website! You can also subscribe to our email newsletter, or follow us on Instagram, Facebook, and Twitter!
About the author
Zac is the Digital Client Success Manager at Threshold. His role is vital to our operation as he helps our clients to develop and launch paid digital strategies, and strategize for short and long term success. When he’s not on the clock, you can catch him at the gym… pretty much always.
by threshold | Jan 24, 2023 | General
Digital marketing should be in your real estate marketing mix if it isn’t already. Whether you’re marketing a new lease-up looking to drive brand awareness or you’ve been established for a while and want to maintain a steady online presence, your property will benefit from digital marketing. The goal for any marketing campaign is to target the right audience, optimize towards conversion rates and continue to improve on them, increase customer loyalty, and gain better credibility. We’ve compiled a list of the top 8 digital marketing trends for 2023. Let’s take a look!
Gather 1st Party Data Through Forms
The trend to own your own data is growing. Being more proactive on attaining and implementing 1st party data is paramount in today’s day and age. Digital privacy laws are in place across the globe and it shows no signs of slowing down as users are looking to big data providers to become more private with the information they share. Forms are a great way for you to own user implemented data; the form used is a great way to keep the users engaged and to have a better success rate in gathering that data.
Build Your Email Marketing List
Email Marketing is a trend that continues to rise. 89% of marketers use email marketing as their primary method for generating leads. Being able to reach out to users who have subscribed to your email list but have not bought anything yet is a great way to reconnect with an interested user. Plus, you can leverage the first party data you’ve collected to personalize content for more accurate targeting email campaigns. .
Stand Out From The Competition
With many digital applications and tools out there, finding a way to use that application or tool in a new, creative way will help when it comes to real estate marketing. To find a way to get noticed and have users engage with your marketing efforts, you have to stand out among the competition. Consumers are looking for more personalized experiences and content curated specifically for them and their interests. Focus on collecting user generated content for short-form videos for TikTok and social media posts, or utilize surveys in stories or in email marketing to encourage engagement and gain valuable insights into what your audience likes or dislikes. Don’t be afraid to get creative and try something new. The data speaks for itself and will let you know if your efforts are working and resonating with your audience.
Incorporate Real-time Messaging Feedback
Real-time messaging would not be on this list 10 years ago. Consumers expect to get information as quickly as possible, and if you are not utilizing tools that collect information and provide instant responses, you may be missing out. We’re not just talking about answering phone calls. Most consumers prefer to interact with business digitally. Make sure you’re providing communication outlets on your website (chatbots), through social media, and texting.
Get The Most Out Of Influencer Marketing
Influencer Marketing is continuing to boom and doesn’t show signs of slowing down. Through social media funnels like TikTok, Instagram and YouTube, users have built “relationships” with influencers and that trustworthiness is what makes Influencer Marketing a success. As of now, ROI is about $5.50 for every $1 spent. One thing to keep in mind is that influencers are usually in niche spaces so aligning your product to their channels is ideal or your message may fall flat among their audience. Want to dive deeper into how utilizing influencers in your marketing strategy can benefit you? Check out our blog about How The Rise of Influencer Marketing Could Enhance Your Real Estate Marketing.
Provide Online Shopping Gratification
Similar to real-time messaging, consumers want what they want, and they want it now. We recommend removing any blockers that will hinder the customer’s online journey and cause them to look elsewhere. Utilize data from Google Analytics to understand where customers are dropping off on your website and find out ways to help answer questions that might stop them from buying. For example, offer virtual tours on your website or provide video walk-throughs for those who are not able to meet in-person, ensure you have a functioning website and applicant portal, and provide information on your website for those frequently asked questions, like pet fees, parking fees, etc..
Digital Marketing Agencies Are Growing
Outsourcing is a great way to get more done and free up your leasing teams to complete the most important step; converting the lead into a lease. Don’t let limited in-house resources hold you back from expanding upon your marketing efforts. Outsourcing to marketing agencies, like Threshold, could be the difference in small to large growth in your first year. When trying to find the best real estate marketing agency for your goals, consider Why You Don’t Need a Local Real Estate Marketing Agency Partner when making your decision.
Chatbots Increase User Experience
Building upon real-time messaging, Chatbots also have had time to mature. They help answer FAQs, collect first-party data, and provide the user instant information in a digestible way. Plus, they can take care of some of the communication that doesn’t need involvement from a real person, like scheduling a tour.
by threshold | Nov 30, 2022 | Creative, Digital Marketing, Marketing
 Ava Page
|
Even though many people’s first impression of TikTok users is that they’re all young – far too young to be thinking about buying or renting homes – this mindset couldn’t be further from the truth.
While it is true that the majority of TikTok users (57%, to be exact) are between the ages of 10 and 29, the largest active demographic of that majority are between the ages of 17 and 29 – the perfect age to begin targeting potential renters and homebuyers.
Now, that leaves the minority 43% of users who are over the age of 30. While it may seem like a low number to begin with, one must remember that 43% of TikTok users amounts to 430,000,000 people. Yes, you read that right! That’s 430,000,000 potential users that could be looking for homes to rent, or buy.
When you break down the numbers like that, NOT using TikTok ads seems like a devastatingly missed marketing opportunity, wouldn’t you think?
Why should you be using TikTok?
Algorithm Targeting
TikTok allows its users to see personalized content at a higher rate than any other social media platform due to their specific algorithm on each user’s For You Page (FYP). This allows users to market to their target audiences at higher rates than any other platform, and is exactly why you should jump in as soon as you can!
Engagement
According to a Nielsen study, TikTok users engage more than any other social media, with an estimated 79% of users reading the comments on the videos they watch, and over 50% say they regularly save sound clips or search through hashtags in a video.
Maximize ROI
Overall, Tiktok’s algorithm ensures that the majority of users who will be viewing your ads will already show an interest in real estate, home and apartment renting, buying, or selling. Because of this, a Nielsen study conducted by TikTok found that nearly 90% of TikTok users enjoy discovering new content and products while scrolling. As if that’s not enough, over 50% of responders said they have discovered new products through TikTok ads that they directly acted through when purchasing. Over 80% said that TikTok in general – ads or regular content – inspired their purchases.
What content should you include?
Keep up with trends
- Not only will including popular trends increase your chances of winding up on someone’s FYP, it will also engage users far longer than a bland template and content they won’t recognize. This can be as simple as including a trending song, or as involved as including a dance, challenge, or other trending activity in your content. The more relatable your content, the more views, and eventual leads you will receive.
Use trending hashtags
- Real estate TikTok is no new feat, so take advantage of those who came before you and learn what hashtags are trending in the industry. Including hashtags with your content only increases your odds with the algorithm of landing on more users’ FYP.
Keep your content simple and straightforward
- TikTok is not a place where users come to dive deep into intricate content. If their attention is not caught within the first 2-3 seconds, your ad will be skipped without a second thought. Clear, concise messaging and branding is key for TikTok ads, so be sure and get your point across and gain their attention quickly.
See the numbers for yourself
Before you set up your TikTok ad, it’s important to discuss how TikTok ads can result in increased traffic and lead generation for your real estate properties. Let’s take a look at the numbers:
- Real estate listings and ads with video receive 403% more inquiries than those without
- Video advertising results in 300% more traffic for generating new leads in real estate
- 70% of homebuyers and renters watch video tours before signing a lease or mortgage
- Over 36% of homebuyers and renters say they would sign on a home or apartment entirely online, without ever visiting the property
Bottom Line
With stats like these, it’s hard to say no to using a platform as popular as TikTok, with over 1 billion active users, to streamline your real estate marketing campaign.
By using your ads to drive traffic to your website or landing page, the conversions will soon follow, resulting in a direct increase in property leads.
For more tips and information about digital and real estate marketing, take a look at the rest of our blogs, right here on our website! You can also subscribe to our email newsletter, or follow us on Instagram, Facebook, and Twitter!
by threshold | Sep 19, 2022 | Digital Marketing, Thought Leadership
Ava Page
|
It’s no secret that real estate has become a predominantly online industry in recent years. The convenience and accessibility of online listings, tours, applications, and leases is unmatched. In knowing all of this, why not take your real estate marketing to the next level by taking advantage of the holy grail of online marketing that is social media?
Before we get too ahead of ourselves, it’s significant to point out that based on a recent PEW Institute research study, over ⅓ of US adults get their daily news from social media platforms, with Facebook again taking the lead. No matter your opinions on this fact, it’s no secret that with the majority of people using 1 or more social media platforms daily – and with over 30% of people getting their daily news from social media platforms – you could reach a significantly higher audience in your marketing campaign by taking advantage of social media.
By creating a strong social media presence, you will soon be capitalizing on an audience that you would otherwise be missing out on. It’s also worth noting that the use of social media grows rapidly each and every year, so the sooner you can get started on your campaign, the better.
First, let’s take a look at the top social media platforms of 2022 based on active monthly users.
As you can see, Facebook has the heaviest active user platform with nearly 3 billion active monthly users worldwide. Youtube and Instagram are both close behind, each with over 2 billion monthly active users, and TikTok is the final platform which reaches over 1 billion active users each month. It is worth noting, however, that even though LinkedIn has a smaller reach – about 750 million active users per month – it is still a great business-based platform to take advantage of when tackling real estate digital marketing strategies, especially in the corporate marketing world.
Now that you have a better idea at which platforms are the best options to use, let’s now look at some of the top corporate social media accounts across multiple platforms to analyze what makes them so successful in their marketing campaigns and how you can replicate their success for your real estate marketing campaigns.
Nike
With over 150 million Instagram followers, Nike is getting our top spot for this list. The main reason that Nike has been able to reach so many people across platforms is because they inspire people. Whether it be through their inspirational stories of athletes around the world, their support for causes like BLM and women’s equality, or even just their interaction with users surrounding their new products, Nike has cracked the code on corporate social media branding.
Starbucks
Starbucks’ corporate social media accounts are wildly successful across multiple platforms due to their positive outlook exemplified in each and every post, their support of important social causes, and their inclusive content campaigns. It’s not uncommon to see Starbucks reply to dozens of users each day, and that’s because their interactions with users makes them feel more connected to the brand. Knowing that there are real people behind the screen who truly want to connect with their users is a great tool to implement in your real estate digital marketing campaign.
Shopify
Shopify has mastered the importance of being able to target every entrepreneur in search of a service like their own. They appeal to their target audiences by using bright, colorful, and inspiring designs for their posts. Additionally, they often voice their support for important social and environmental causes, showing that they too are standing up for the things that their consumers believe in, and will benefit from.
Square
Square’s social media campaign is simple: clients first. While they have different campaign focuses for each social media platform, each of their campaigns offer modern, clean, and user-focused content that expresses how much their clients mean to them. After all, where would a business be without their clients? Another reason the brand remains so popular is as a result of their outspokenness on important social issues.
GoPro
Not only does GoPro highlight a range of adventures from users of their products, but they also follow a similar pattern to aforementioned Square, in the fact that they will focus each platform to a certain campaign, rather than mimic the same content across multiple platforms. Their company Twitter, Facebook, Instagram, and Youtube all highlight different areas of their services, while always following the same content pattern and brand voice.
So, a few key takeaways from this list:
- Keep content positive
- Bright colors and clean, modern designs are IN
- Show your support for important social and environmental issues
- Don’t be afraid to shift your focus across multiple platforms
- Discover your brand voice and be consistent
Now that we’ve covered the most popular platforms and keys to success, let’s shift our focus to specific tools that you can use to get your campaign started, or improve on what you’ve already got.
Set goals for your business
A rule of thumb for setting goals for yourself or your business’ real estate digital marketing campaign is to follow the SMART plan, which stands for Specific, Measurable, Attainable, Realistic, and Time-Based goals. While goals are important, it’s even more important to decipher the difference between an achievable goal, and an unachievable goal. Setting goals that are unachievable will not result in any growth for your brand. In fact, it will more than likely result in a regression of your brand’s campaign success.
Keeping your goal specific can prevent your goal from becoming too broad, which can cause harder measurability. Measurability means being able to see an actual figure, whether it is a growth in active users, engagement, clicks, you name it – just make sure there is a specific, measurable figure to be obtained. Attainable and realistic often come hand in hand, as there is rarely a realistic goal to be had that is unattainable. For example: if your current social media accounts have under 1,000 followers, it’s unrealistic to create a goal of reaching 500,000 active users by the end of the month. However, through trend and insight data, you can gather your current growth data and discover a number that is more realistic for your brand.
Finally, time-based is one of the most important milestones in this goal setting process. If there is no end date in sight, how will you know when you have reached your goals? If it takes 5 years to reach a small goal that could have been completed in 6 months, what are you gaining? Similarly, don’t pinch yourself into an unrealistic time frame of a project that needs 1 year to hit its target, but try to push it all to get done in 6 months. Now, will there be times that you hit goals early? Absolutely. Will there be goals that maybe take a few extra days, weeks, months to complete? Definitely. Yet, knowing that you have a goal in place that is specific, measurable, attainable, realistic, and time-based are going to result in the most growth, and target goals for your brand.
Here are some great places to start with creating new goals for social media growth:
- Increase your brand awareness: if no one knows who you are, how do you expect to push your brand’s information?
- Grow your audience: how many people do you want to reach? What is a realistic time frame and measurement to track this?
- Boost your engagement: respond to followers, answer inquiries, and increase your posts.
- Increase traffic: track your conversions, clicks, bounce rates, and other measurable data to see where you are most successful, and where you need to improve.
Research your target audience
First thing’s first, nail down the demographic you want to target the most with your campaigns. If you’re trying to appeal to millennials, you will have to use much different tactics than if you are working to appeal to boomers, and vice versa. Once you’ve got your demographic down, then you can move forward with your campaign.
Once you’ve reached your demographic, it’s important to research what platforms are going to be the most successful for your target audience.
- Gen Z and Millennials: Instagram, TikTok, and YouTube
- Boomers: Facebook
- Industry Specific: LinkedIn
- Women: Pinterest
- Men: Facebook
While this is not an end-all be-all list, it is a general outline to start with when determining your base’s highest used platforms to create the most effective content. The key to all of this is actually conducting this research. Every brand and every target audience is different, so if there’s anything you remember, it should be this: don’t assume anything.
Decide what metrics are most important to your brand
There is no one metric that is superior to all others when it comes to real estate digital marketing, and this is because all brands and marketing campaigns are different. What you must decide when creating your campaign is what metrics are the most important to the success of your brand.
Here are a few thought starters on what metrics could be right for you:
- Clicks across various sites and platforms
- Reach
- Traffic: both paid and organic
- Bounce rates
- Site and platform engagement
- Hashtag performance
Regardless of which metrics you find to be most important in your campaign, it is important to recognize it early on, and set SMART goals to continue enhancing your metrics over time. Stagnation, while not all bad, should not be your end goal, but rather a healthy growth increase over time. Remember what we said earlier: social media use continues to grow steadily every year, which means yours should too!
Content creation
Now that you’ve got a better idea of what goals should be in place for your brand’s social media and real estate digital marketing campaign, you can focus on the content theme you’d like to follow. Looking back at some of the top social media brands above, one of the most common themes across each brand were optimism, inspiration, and showing support for important social and environmental issues.
Once you discover your brand voice, you can begin to incorporate it into each of your social media posts across various platforms. Whether you decide to mirror your posts across all platforms like Starbucks or Nike, or take a similar approach to Square and GoPro and give each platform a specific purpose, you want to make sure all of your posts are consistent, cohesive, and aesthetically pleasing.
Starbucks
Starbucks loves to keep their focus piece front and center, and includes bright, colorful backgrounds that revolve around their themed drink or personal focus.
Nike
Nike allows their photos to speak for themselves, keeping a strong focus on the main element in their content, with a simple or blurred background so as not to distract from the content focus.
GoPro
GoPro is known for their adventurous spirit through their products, and they make sure to capitalize on it through their social media posts. Simple, straightforward images enhanced to keep up that bright aesthetic and maintain the centered focus of their content choices.
Establishing this cohesiveness expresses a level of professionalism and organization for your brand that social media users love to follow. No matter your brand’s aesthetic, be sure to get started on it early!
Moving on from appearances, it’s important to discuss what your content should actually contain. This goes hand in hand with our earlier portion about researching your target audience, and here’s why: your target audience is a “target” for a reason. There are certain things about your brand that are drawing them in, and the more you capitalize on those areas, the more successful your campaign will be. However, without researching what your target audience cares the most about, your campaign will flounder.
Hashtag research is one of the most important areas to nail down for real estate digital marketing, especially with a new or young social media campaign. Hashtags are one of the most effective ways to associate your brand with the topics that your target audience cares most about. Learn what your followers – and prospective followers – want to hear about, and capitalize on it. Inflict and HashTagsForLikes are two examples of tools you can use to expand on your hashtag research, and expand your social media reach all at once.
Engaging content should be the goal of any social media campaign, but what does that term really mean? For content to be engaging, it not only needs to be interesting and relevant to your audience, but it needs to give your audience the chance for some type of interaction. Whether it’s likes, clicks, tags, comments, or any other interaction, encouraging your audience to do more than just read your post is a great way to nudge them in the right direction, as well as expanding your reach.
This can be done through promotions, contests, hashtag campaigns, and even just asking questions through your posts, and giving them an opportunity to share their thoughts and ideas. Even if not all of your audience goes through with that extra engagement, it will cause them to think a little deeper about your brand, regardless – even if they don’t realize it.
Learn the best times to post for active engagement across different platforms. Some scheduling tools like Hootsuite will recommend you the most popular times for each platform on any given day when scheduling ahead, but it’s still worth researching for yourself to get that upper hand over your competitors. After all, what’s the point in posting at a time when half of your intended audience won’t see your message?
Never stop improving. We can all agree that just because something works, doesn’t mean it can’t be better. This must be your constant mindset when creating, updating, and maintaining a social media marketing campaign. Trends fade in and out nearly every day. The world changes every day. Even your own business can change its message at the drop of a hat. Always being prepared for any one of these scenarios is the key to maintaining a successful social media presence, and continuing to grow at a healthy rate.
Choose your content form
From platform to platform, there are certain content types that will always succeed. However, it is important to recognize a couple of specific content types that work best for certain social media platforms.
Stories
- Stories are a great time-sensitive method of posting that will inadvertently activate your followers’ FOMO complex, increasing your interaction and engagement. This is a great tool for adding in some personalized content, behind-the-scenes projects, and can be posted far more often than regular posts without feeling too overwhelming.
Best Platforms
-
- Instagram
- Facebook
- Snapchat
Reels
- Short-form videos are quickly becoming the most popular method of social media marketing, and overall content posting. Getting ahead of the competition and stepping up your reel-game early is a great resource for setting yourself apart from competitors.
Best Platforms
-
- Instagram
- TikTok
- Facebook
Remind your audience that you’re relatable
There is a time and place for corporate and business-based writing voice, but social media is not that place! Keeping things casual with your followers lets them know that you are real, relatable, and reachable.
Followers are 10x more likely to engage with a brand that they feel is personable, friendly, and relatable, so be sure and capitalize on that! Both regular posts and stories/reels are great ways to tackle this, and can boost your engagement, which is what we all want, right?
Be sure to ask questions, and include times and spaces to give your audience a chance at regular interaction. This can not only increase engagement, but can also result in your brand being featured on pages and platforms that it otherwise would not, and can increase traffic as well.
To conclude
Starting or improving your social media marketing campaigns doesn’t have to be scary or overwhelming, contrary to popular belief. In fact, you can even reach out to one of our awesome Threshold employees and see how we can grow your social media presence.
Remember, the place to start a new campaign is by creating a SMART goal for your brand and your real estate digital marketing campaign. How are you going to start yours? Let us know in the comments, or on our Threshold Instagram or Facebook page!
If you want to continue receiving this type of content, be sure and subscribe to our monthly email and newsletter!
Written by Alfred Perez, Digital Success Manager