by threshold | Dec 9, 2021 | Digital Marketing, Marketing, Tech/Web, Thought Leadership
Written by Abby Browning, Digital Marketing Manager
Are you finding it more and more challenging to keep up with the inevitable changes to your digital marketing platforms? Google and Facebook are constantly evolving, and so must your approach for digital real estate marketing. Recently, Google announced some changes that affect keyword behavior and ad types. We’ll review what these changes are, how they affect your digital apartment marketing, and how you can continue to drive results despite these changes.
What changes have been made to keyword match types and behavior?
In July of 2021, Google officially eliminated modified broad match keywords. Previously, ads would show for search queries that contained all of the keywords included in your modified broad match keyword, regardless of order. For example, a user could be researching moving companies Atlanta to Austin. By using a broad match modified keyword in your search strategy, “+moving +companies +atlanta +to +austin” would show ads for any query that contained all keywords, regardless of order, including moving companies from Austin to Atlanta.
As of September 2021, Google has loosened up restrictions to phrase match in order to operate more similarly to broad match modified, though they will not be an exact replacement. The main reason for Google making these changes is to boost the relevance of ads that are being served to users by focusing more on text and intent behind the query. According to Google, “The updated phrase match simplifies match types by combining the control of phrase match and the expanded reach of the discontinued broad match modifier.”
What happens moving forward?
Take this opportunity to reduce keywords in your thematically consistent ad groups by removing any match type duplicates or close variants. We recommend leveraging negative keywords to ensure that you’re filtering out unqualified traffic. The newly improved search terms report will also be a useful tool to reference to understand which keywords and match types are triggering your ads, providing insights into new keyword additions to build or exclude in your campaign.
What changes have been made to expanded text ads?
Earlier this year, Google announced that Expanded Text Ads (ETA) will no longer be available to create or edit as of June 2022. Expanded text ads have three headline fields and two description fields and are optimized for mobile. After June 2022, ETA will still be able to run, but the only changes that you will be able to make are to pause or remove them from your search campaigns.
What happens moving forward?
Google released Responsive Search Ads (RSA) in 2018, and over time, we have seen RSAs dramatically improve clicks, CTR, conversions, AND conversion rates. RSAs allow you to create ads that adapt to show more text and more relevant messages by entering multiple headlines and descriptions. Because of the responsive nature of this ad type, RSAs increase ad group performance because they help you compete in more auctions and reach more people. With the announcement of the changes occurring to ETA in June 2022, you will want to be sure that all of your ad groups contain at least one RSA as this will be the new default ad type when creating search campaigns. Now is the best time to perform A/B tests, if you are not doing this already, to see which of your ETA headlines and descriptions perform best. Save this information and be sure to use it come June! Dynamic search ads, which are ads created by Google, and call ads will still be available despite the elimination of expanded text ads.
In conclusion?
In an ever changing digital landscape, your digital marketing strategy must adapt. The changes that were recently announced by Google to keyword match types, behavior, and ad types are improvements overall. As with any shift in strategy, continue to monitor campaign performance and traffic quality driven by the updated phrase match keywords, and continue testing multiple headlines and descriptions to encourage continued interaction and engagement through the use of Responsive Search Ads.
by threshold | Dec 7, 2021 | Design, Digital Marketing, Marketing, Tech/Web, Thought Leadership
If you’re a property manager looking to get a real estate website up and running quickly, you may be asking yourself whether an apartment website template is the way to go. But while the industry’s leading template providers seem like an attractive solution for some apartment brands, they often present more difficulties than they solve, turning short-term expediency into long-term headaches.
People use real estate website templates because they expect them to be the easy solution. In fact, many of these template providers are also Property Management Software providers, which is appealing to property managers because it has the potential to save time and effort when integrating their PMS and their website. It’s also affordable for most budgets because it’s a one-size-fits-all approach. By relying on a template instead of a fully custom site, property managers save money for their properties. Sounds pretty sweet, right?
Unfortunately, this picture perfect scenario often fails to materialize. Where leading template providers offered to save time and effort, they often deliver further challenges and sub-par results down the road, requiring further intervention from property managers to address these challenges. Here are some of the common issues we and our clients have noticed when working with the leading real estate website template providers.
Strict Templates Make You Blend In With The Crowd
Most apartment website templates are easy to spot a mile away. That’s because most templates are built for quantity, not quality. In other words, template providers want their templates to be applicable to a wide variety of housing brands, which tends to strip away a significant amount of visual character and functionality that might clash with a subset of brands.
The result is a look and feel that is very generic, with limited flexibility to showcase your specific branding elements and key differentiators. This is especially disadvantageous if your community is part of a competitive housing market and/or offers a lot of unique amenities and features that could earn you more attention, if only you were able to show them off more easily. Instead, with hundreds of other property sites out there using the same real estate website templates, by the time your prospects find your site, there’s a good chance they’ve already run into multiple lookalike apartment websites during their housing search. That means their first impression of your community is that it’s just like all the rest. Not exactly conversion-inspiring.
You might think this is an issue with all templated apartment websites, but not all templates are made equal. In fact, many templates offer more customization options so you can showcase your brand colors, patterns, voice, and key differentiators more prominently while still keeping costs low. Some real estate website experts also combine a templated approach with the assistance of professional web designers and developers to help you fully adapt a template to suit your needs, which could suit some brands better than the bare bones approach that most templates provide. Full disclosure: Threshold is one such real estate website provider, but we’re not the only option out there delivering this hybrid approach to real estate website design. Even if you work with another real estate marketing agency, we highly recommend this hybrid approach to launching a templated apartment website.
Not All Integrations Are Made Equal
While some leading template providers offer integrations with their own property management software and basic Google Analytics without too much trouble, integrating with other software can present surprising amounts of difficulty. This can be a problem when it comes to implementing a diverse ad mix, tracking digital marketing results, and identifying optimization opportunities.
For example, while some website template providers list dozens of available integrations with leading property management software, Internet Listing Services, analytics providers, collections and billing, marketing platforms, resident screening providers, and more, the truth is that many of these integrations are complicated and fickle, requiring a savvy web developer to decode and troubleshoot. And if you’re considering a templated website, it’s probably because you wanted to keep things simple and easy rather than needing the assistance of an expert in web development for apartments.
Plus, many desired integrations are missing, including leading third-party chatbots and CRM software. This means that the average templated website may be a poor choice for teams wanting a cutting-edge web experience with the modern touch that consumers have come to expect.
“Set It And Forget It” Leads To Poor UX
Typically speaking, property managers who opt for templated apartment websites are looking to simplify their life and avoid a lot of messing around with the website backend. For these folks, the ideal that they envision might be to get the real estate website design project out of the way so that they can focus on other things and not have to worry about the website again. Sounds nice, right?
Unfortunately, this “set it and forget it” approach often leads to poor UX when it comes to apartment websites. Templates may offer a quick way to get a basic website up and running, but this short-term advantage can pale in comparison to the long-term reality of real estate website maintenance. Amenity photos, external links, and specials info soon become outdated. Integrations break, leaving ugly and confusing elements on the your website—or worse, incoming leads fall through the cracks instead of being converted into new leases. In many ways, this isn’t a unique failing of templates, it’s just a reality of website management that property managers should be aware of while forming expectations and launching a website.
In the end, “set it and forget it” never lasts as long as you hoped, because before long, you’re forced to make site updates to ensure that your website continues to provide a quality user experience that inspires confidence in your prospects and delivers all the information and functionality they need to actually convert. So the goal you aim for in your apartment website should never be to “set it and forget it.” Someone will always need to be responsible periodically for ensuring the website is continuously optimized, or at least in proper working order. With this in mind, it may be well worth your effort to opt for a more hands-on approach from the very beginning, rather than locking yourself into a template that limits your capabilities and presents challenges for the web developer(s) you work with.
by threshold | Nov 18, 2021 | Creative, Design, Marketing, Tech/Web, Thought Leadership
Written by Heather Ford, Senior Designer & Web Developer
People love a good story. It’s been scientifically proven that when humans hear a story that they like, it can increase their levels of oxytocin, the ‘feel good’ hormone that boosts feelings of happiness, empathy and trust. Savvy marketers have been capitalizing on this for ages, creating engaging stories for brands that resonate with people and, ultimately, persuade them to open their wallets. (Super Bowl ads, anyone?) Storytelling works in marketing because, beyond the brain hormones, it gives people a way to relate to your brand on a human level. And in the digital world we live in, this has never been more important.
While print and especially video media seem the obvious choice for this sort of humanized communication, there is another, maybe counterintuitive, area that property developers and managers can take advantage of storytelling’s powerful ability to sway the hearts of their potential tenants: their real estate website.
All good design uses color, shape, flow, imagery and copy to craft a story. Beyond these things, you can consider the common ‘three-act’ structure that many stories use when laying out the structure of a webpage:
Act 1: The Set Up. This is where your audience is introduced to the main idea of the web page they are looking at. It’s the hook that makes them keep reading, so an apartment webpage hero should be visually interesting and clear in its messaging. Act 1 in a story is also when an inciting incident happens, or a thing that drives further action. In the case of web design, this can be a strong, punchy call to action.
Act 2: The Action. This is where the bulk of the plot, or in the case of property websites the detailed information, occurs. Any text or content-heavy sections of your web page, like exhaustive lists of features and finishes, should go in the middle. Once the viewer has been introduced to the main idea of the page they are on, they can decide they want the information that is below the hero section.
Act 3: The Resolution. If you’re feeling super fancy, you can also call this the ‘denouement’. At the end of your webpage, don’t just let your content fizzle out. People have made it all the way to the bottom; they deserve a satisfying conclusion to the story. Use this as an opportunity to outline how your property solves a common pain-point for renters, or create a sense of urgency and provide a clear next-step for your users, like “Apply Now!”
A single page on your property website can encompass an entire story, or a piece (a chapter, let’s call it) in an overall story you are trying to tell about your brand. Given the way people interact with web pages, scrolling is just like page flipping. Rather than jumping randomly from page-to-page, users progress through information as a linear sequence. Because of this, a story on a website has to unfold vertically, and not in small chunks that have no visual connection between them. Unlike books, there are many ways websites can enhance this to their advantage, such as:
- Using animation. Animation on a website can be used to enhance people’s attention toward important plot points (useful information, promotions, or CTAs) and shift their attention from one place to the next, allowing you to control the flow of the story.
- Stories within stories. Embedded, interactive elements and social feeds can be used to strengthen user engagement. These are natural storytelling mediums that have been proven to improve SEO because Google knows they enhance the user experience.
- Parallax scrolling. This technique allows for interesting transitions from one section on a webpage to the next and can be combined with well-crafted illustrations and diagrams to create strong storytelling.
- Video content. Good stories use what is called “indirect characterization,” which means showing rather than explicitly telling the audience something about a character. Video content is a powerful way this can be used in apartment marketing websites. You can say that you are a family-friendly property, or you can display a video hero that shows children playing and family-friendly amenities which says the same thing—if not more—to your viewers.
Storytelling in web design is much more than words and brand voice. While these are definitely important elements, it is the unique opportunities that the digital platform offers that can really enhance a real estate brand’s story and turn a really mundane experience into a compelling one that will keep your viewers at the edge of their seat.
Sources:
1 – Speaker–listener neural coupling underlies successful communication
2 – 5 Storytelling Techniques Applied to Web Design
3 – How To Start Your Story: Story Structures
by threshold | Nov 9, 2021 | Digital Marketing, Marketing, Tech/Web
If you have a real estate website, when is the last time you dove into your Google Analytics? While most real estate marketers have a Google Analytics account set up for their website(s), many of them still underutilize this tool.
Not only is Google Analytics (GA) a must when it comes to integrating your Google Ad campaigns with site data like traffic volume and on-page conversions, it’s also one of the best tools at your disposal for understanding your online audience. Whether your goal is to reach more qualified users, improve conversion rates, or just gain a deeper understanding of who your audience really is, Google Analytics can help. You just have to know how to use it.
Today, we’re covering some of the best features of GA and showing how they can help you understand your audience better so you can execute more effective real estate marketing.
How To Find Out What Content Interests Your Audience The Most
Finding out what areas of your site draw the most attention from your audience can teach you a lot about what motivates them to take the next step and eventually become a tenant or customer. You can then use this information to make it easier to reach those sections of your site or even link users directly to this information by creating Search, Social, and Display Ad campaigns with messaging related to this information. For example, if users are engaging most with your floor plans page, you may choose to run ads highlighting your floor plan availability, or you may even choose to run a special on specific floor plans that are getting attention.
There are two key ways to gather this information: Screen Performance reports and Event Performance reports.
This report can be found in the Behavior section under Site Content. This will tell you the top pages on your site so that you can see which areas draw the most users. Bear in mind that this can be influenced by how easy it is to reach that section of your site, so take this information with a grain of salt. Think about how many clicks or turns of the scroll wheel it takes to view an area of your site and compare this to how many users actually view that area. If you have easy-to-access sections that no one is viewing or difficult-to-access sections that many users are seeking out, that can help give you ideas for site improvements or marketing campaigns.
This tool can also show you the time spent on each of these pages and the bounce and exit rates for each page, which offers further insights into which pages are your most successful drivers of prospect engagement.
Your Event performance can be found in the Behavior section under Events. This shows you what events people take most often on your site.
This information can help you diagnose whether people are taking the actions you want them to take on your site. For example, if you want people to use the contact page to get in touch with your leasing staff, you can check how often this event actually occurs on your site. If it’s not occurring very often, this could indicate that your contact form is difficult to find or use. It may even help you catch problems with your form, like a broken link or other UX issues.
Similarly, GA can show you your top conversions along with an Event count for those conversions. This can be found in the Conversions section in the left panel. Note that in order to get accurate conversion information, you first need to tell Google Analytics which events count as conversions.
How To Use GA To Tap Into Your Audience’s Interests
Did you know that the user demographics information in your Google Analytics account can show your users’ interests as well as their city, gender, age, and language? Not only that, but you can see which user interests correlate with the highest site engagement and conversions. This is located under “Audience” in the left pane, in the Interests section.
This information can help you create more accurate audience personas and inspire more effective marketing tactics. For example, if you find that many of your users are interested in the automotive industry, you might be inspired to draw more attention to your attached garages, covered carports, or EV charging stations through ads with targeted messaging or an amenity highlight on your home page, Google My Business page, or social accounts.
How To Find Out Who is Most Likely to Convert
At the end of the day, you want visitors to your website to take further action like scheduling a tour or starting an application. Luckily, Google Analytics has tools to help you understand who is converting, where they’re converting, and how often.
Engagement Reports
Engagement reports show you what actions users take once they’ve reached your site. An engagement report can be found by selecting “Audience” then “Behavior” and then “Engagement” in the left panel. These reports help you determine how well your site gets people to engage (by comparing total site users to users who actually engage). It can also show you which users are most likely to convert across factors like how they navigated to your site (e.g. organic search, link from social, search ad click, etc.) and user demographics.
Retention Reports
Similar to engagement reports, retention reports can tell you which users are interested enough to become a return visitor. A retention report will show you the number of return visitors you have over time, but it will also show you your number of return visitors by cohort. A cohort is a group of users who share a common characteristic such as when they first viewed your website. This feature is useful when you are making website updates, because it helps you determine whether those changes result in more return users, fewer return users, or no change. If a site update results in more return users, that’s a great sign that it’s generating more interest, more brand awareness, and ultimately more brand loyalty.
If you’ve configured your conversion events, you can easily compare users who convert to users who don’t convert. Navigate to Audiences in your left pane, then create an audience that includes a particular conversion event and another audience that excludes that conversion event. Once you’ve created these audiences, you can compare them in your reports. This will help you compare the behavior and attributes of converters vs. non-converters directly.
This can tell you the user behaviors and attributes that are most likely to lead to a conversion. For example, it might reveal to you that users who navigate to your floor plans page first are likely to convert, while users who visit your amenities page tend not to convert. This can help you diagnose site issues and show you where you should direct users through ad landing pages, home page links, or social media posts.
How To Understand Your Audience’s Full Renter Journey
Acquisition reports and user journey information in Google Analytics can teach you a lot about how users find and navigate your site and what behaviors make them most likely to eventually become a tenant. These features are particularly useful for understanding how your audience thinks as they navigate your site and can also give you insights into how to make your site experience more conducive to conversions.
Acquisition Reports
Acquisition reports are a small glimpse into your prospects’ renter journey before they have arrived to your site. It tells you where the user was before they came to your site and/or what action resulted in them arriving on your site. In other words, clicking on the Acquisitions section in the left panel will bring up reports showing you the sources bringing in new users; that might be organic searches, ad clicks, referrals from your social media accounts, or other behaviors like typing your URL directly into their address bar.
Knowing how users tend to get to your site is useful because it shows you where your energies are best spent when it comes to digital and print marketing strategies. For example, if people are coming in from organic searches, that could mean SEO enhancements are your best low-hanging fruit to gain even more users. But, if people are clicking over directly from your social media accounts, that means putting extra effort into your social media presence could deliver the highest ROI when it comes to generating site traffic.
Not only that, but these reports can show you whether a particular acquisition source correlates with higher rates of engagement and conversion. This information provides additional insight into how your different marketing tactics are resonating with users and whether a particular marketing tactic is aligning with what users eventually find on your site. For example, if users arriving from ad clicks tend not to engage with your site very much, you might want to ask yourself whether your ad messaging and design is consistent with what a user sees when they first land on your site.
User Path Exploration
One of our favorite features of GA is the ability to explore a user’s full journey through your website. The path exploration or Behavior Flow feature allows you to see how users tend to move from one screen, page, or event to another.
For example, it could tell you that users tend to start at your home page, scroll to a CTA button about amenities, click that button, arrive on the amenities page, then bounce. Or, it might show you that a common user journey is arriving on your floor plans page, clicking on a particular floor plan, viewing a virtual tour video, then navigating to your contact page and filling out a contact form. Each step of the way, you can see how many users make it to the next step, how many end up somewhere else, and how many exit your site altogether. You can even dive down into a specific user’s journey to help troubleshoot a specific user flow or create an audience segment based on that specific user flow to help you gain further insights into your audience.
All this information about how users move through your site can be an eye-opening experience for real estate marketers, designers, and web developers. For one thing, it can help diagnose problem pages that lead to the most exits and give you the opportunity to redevelop those pages. Or it can help you identify which landing pages lead most consistently to a conversion action further down the line, giving you the opportunity to direct more of your ads, social media links, or links in email campaigns to that page. Whatever you discover, diving into path exploration really helps you get in the mind of your users and see what’s important to them, what they find most eye-catching, and what messaging leads them to keep exploring and/or take action.
by threshold | Nov 2, 2021 | Digital Marketing, Marketing, Tech/Web, Thought Leadership
Written by Michael Smart, Digital Strategist
The world of digital apartment marketing is a constantly evolving, confusing, and sometimes even chaotic one. Staple advertising platforms like Google and Facebook are changing their UI or adding new features on an almost monthly basis. New extensions, targeting capabilities (or limitations, thanks to updates like those introduced by iOS 14) are constantly changing, making it difficult to know what’s resulting in leads and what isn’t.
But outside of diving into the individual platforms and looking at the performance from a siloed point-of-view, how do you know if all of these efforts are working? What does your combined Cost Per Acquisition look like across all platforms on a month-over-month basis? How does your performance compare to this month last year, when the scramble to find housing began to slow down? More importantly, how can you prove to stakeholders or property managers that their marketing dollars are being spent wisely?
This is where developing a digital marketing performance report comes into play. A digital marketing performance report can come in the form of a dashboard or recurring static report that marketing strategists, managers, and property owners alike can use to quickly analyze campaign performance, spot trends, and optimize where needed.
First, sit down with relevant stakeholders and discuss what information and metrics are most valuable to you and your team. While this should ultimately result in multiple dashboards updating in real time and automated reports that are relevant for different teams, we suggest starting small and defining what metrics have the biggest impact determining performance and ultimately, attracting new tenants to your property.
Here are a few basic cross-platform metrics that should be included in your performance report:
- Impressions
- Conversions
- Conversion Type (Applications, Calls, Contact Forms, etc)
- CTR (Click-Through-Rate)
- CPA (Cost Per Acquisition)
The fun doesn’t end there though. It’s important to add as much context to these metrics as possible. For example, if your Search campaign has a 15% CTR, what does that actually mean? How does that compare to the same month last year? How does it compare to last month? How does it compare to benchmark in the same “subvertical” (i.e. Student Housing, Conventional, etc.)?
While all of these questions can be answered in the form of pretty looking graphs and charts, the most important thing is to identify any outliers that need immediate attention. Set up some conditional formatting that highlights your campaigns that are performing in the bottom 15th percentile. Identify campaigns that have 0 conversions over a certain period of time, or after spending a certain percentage of budget.
If you can add as much context as possible to a campaign’s performance and back it up with as many data points as you can that make sense, this will allow for your digital apartment marketing team to quickly decipher what’s going on and where optimizations can be made. The more context you add, the quicker and more accurate the analysis. The quicker and more accurate the analysis, the more optimized your ROMI (Return On Marketing Investment) is and the quicker your property becomes leased up by happy tenants (hopefully). Who knew data could be so much fun!
by threshold | Oct 26, 2021 | Digital Marketing, General, Marketing, Tech/Web
The housing market can be a difficult place for Class C and D properties. With older construction, less flashy amenities, and less affluent neighborhoods with fewer public services and attractions, Class C and D properties can struggle to appeal to prospective renters. And with plenty of new developments filling out the ranks of A- and B-Class properties, the competition can seem especially stiff.
But the truth is, there’s a market for C- and D-Class communities; the challenge simply lies in figuring out how to tap into it. From our years of experience in apartment marketing across a variety of property classes, we’ve never met a community we couldn’t connect with the right audience, even amid waves of new starts offering additional competition. If you have a C- or D-Class property you’re struggling to market effectively, here are our top four tips toward better apartment marketing results.
Understand Your Audience
If you’re asking yourself why anyone would choose to live at a C- or D-Class property when there are so many A- and B-Class communities out there, you may be overlooking entire sections of the American renter audience. Understanding who your audience is and what motivates them is the first step to a successful real estate marketing strategy.
Start by letting go of your assumptions. Although you may be starting with some good ideas, it’s also important to overcome any potential bias you may have about your audience, especially if you’ve never lived in a C- or D-Class apartment community yourself and therefore lack this insider perspective.
Instead of operating on your own assumptions, it’s time to do some research. First and foremost, get out there and ask actual people what motivates them when choosing where to live. Conducting quick surveys on the street in the neighborhood surrounding your community is an excellent place to start. If you have trouble finding participants, offering to enter people into a drawing for a prize can help overcome this hurdle. You can also send surveys online, gathering responses through services like Survey Monkey or Qualtrics.
In addition to this on-the-ground research, research the demographic and sociographic information of your neighborhood. You might be surprised how much information you can find for free online. One tool we often use is the ESRI Tapestry Segmentation profiles, which provides demographic and sociographic info for over 60 different audience segments in the US. ESRI also has an in-browser Know Your Neighborhood app which allows you to look up audience segmentation info by zip code (scroll down and click “Explore Your Zip Code”).
Don’t Be Afraid of the Word “Affordable”
Now that you’ve ditched your biases in favor of a data-driven approach, it’s time to overcome another common instinct we tend to see among apartment marketers, owners, and property managers. If you’re afraid of the word “affordable,” you’re far from alone. But avoiding this term doesn’t serve you or your audience.
The truth is, one of the primary reasons some residents are drawn to Class C and Class D communities is because they know they’ll get a better deal that suits their budget. For many, cutting-edge amenities and brand new interiors are simply out of their price range, or they’d prefer to save the extra money they’d otherwise spend on these nice-to-haves and instead focus on the essentials. Don’t snub this audience by avoiding terms like “cheap” and “affordable” like they are dirty words. In nearly every market, keyword research shows that search terms including the words “cheap,” “affordable,” and “low cost” get plenty of search volume, revealing just how many are interested in precisely that. By including these words in your website and ad copy, you help this audience weed out the communities that don’t fit their needs and find a community that is perfect for them—namely, yours.
Just in case you still have some hesitation, consider this: There certainly are those for whom “cheap” and “affordable” carry negative connotations. Some prospects will indeed see those terms and use that as a reason to not click on your ad or your website. But this is actually a good thing. The more you qualify your audience by connecting with people who actually want what you offer, the less time, energy, and money you waste on prospects who are more likely to look elsewhere.
Show Your Online Reputation Some Love
Class C and D properties tend to be on the older side, which means you’ve had plenty of time to accumulate reviews—and we all know people are more likely to leave a review when angry than when they’re satisfied. Plus, older communities tend to face added maintenance challenges, which are common catalysts for negative online reviews, even if those challenges are resolved later. Not only that, but for Class C and D properties who are in neighborhoods that enjoy less financial stability and less access to public services tend to face higher instances of on-site vandalism, theft, and other crimes, which is also a common reason that some upset residents are inspired to take their concerns online.
These overlapping factors can all come together to spell disaster for your online reputation if you’re not careful. But there’s a lot you can do to turn your reputation around and show residents both current and future that you care. To see the tips we’ve compiled from our own Reputation Management experts, check out the posts below.
How To Make Online Property Reviews Work for You
How to Give a Boost to Your Business’ Online Reputation
Enhance Your Online Visibility
Do you have a modern website? Updated Google My Business page? Social media accounts? Active search ads? Just because your building may be older doesn’t mean your marketing tactics have to be. These days, nearly every housing search begins online, so enhancing your online visibility is one of the quickest ways to connect with your audience.
For starters, be sure to keep your Google My Business page up to date. Even if you don’t have a shiny new website with great UX, simply having an up-to-date GMB page with accurate contact information, leasing office hours, and property photos helps make you visible to the wide range of prospects who begin their apartment search on Google.
If you don’t have that shiny new website with great UX we mentioned, it might be time for an update. It doesn’t have to be anything fancy, but an outdated website with broken links and missing information is easy for prospects to spot and likely to disqualify you early on in a prospect’s buyer journey. If building a new website from scratch isn’t in the cards, consider at least creating a single landing page with all your most important information and links to apply online. A single landing page can be cheaper, quicker, and sometimes just as effective as a multi-page website.
Finally, get in front of your audience with strategic ad campaigns. For example, YouTube ads are a great awareness tactic, especially for Gen Z and Millennial prospects. And you don’t have to have stunning photography or videography assets to make them work for you—stock photography and videography, paired with upbeat music and a compelling message can be all you need to make a difference. Geofencing may also be a useful tactic to reach more renters who may already be living or working in your neighborhood and looking for a place to live. And Google Search Ads are a must for driving site traffic and conversions among prospects who are actively searching for housing.
